RETURNS PROCEDURE

RETURNS  PROCEDURE - 30 DAY MONEY BACK GUARANTEE

Hopefully you will not need to return an item. However, if you do, our aim is to make this as simple as possible.

In addition to your legal statutory rights under our 30 Day Money Back Guarantee, you may return faulty or unwanted goods.

Unwanted items should be unused, and within their original packaging.

You will be responsible for paying the postage costs for returning your item.

Upon safe return, you will receive a full purchase price refund EXCLUDING any shipping cost you may have paid.

PLEASE ENSURE YOU USE PLENTY OF PACKING MATERIAL.

REFUNDS CANNOT BE MADE IF THE ITEM/S HAVE BEEN RETURNED BROKEN OR DAMAGED.

Faulty items will be refunded completely, INCLUDING shipping cost.

The easiest way to make a return is to simply contact us first for help and guidance.

HOUSE OF PORTMEIRION
YOUR INDEPENDENT RETAILER OF FAMOUS NAMES 
ONLINE  |  INSTORE  |  BY PHONE 

Email:  sales@houseofportmeirion.co.uk

Phone / Text: 

01892 835098 / 07968 520311

Returns Address:         

HOUSE OF PORTMEIRION 

143 / 145 Commercial Road,  Paddock Wood, Kent. England  TN12 6DS

Shop Open:

6 Days  Monday – Saturday  9am – 5pm