Privacy Policy

Updated 07 / 08 / 2020

143 / 145 Commercial Road,
Paddock Wood,
Kent TN12 6DS  England
Tel: 01892 835098 / 07968 520311

Section 1. What do we do with your Information ?
Section 2. Consent
Section 3. Disclosure
Section 4. Shopify
Section 5. Third Party Services
Section 6. Security
Section 7. Cookies
Section 8. Age of Consent
Section 9. Changes to this Policy
Questions and Contact Information 

We have developed this Privacy Policy to explain how we may collect, retain, process,share and transfer your Personal Data when you visit our site or use our services.
This Privacy Policy is designed to help you obtain information about our privacy practices and to help you understand your privacy choices when you use our site and services.

Section 1. What we do with your Information ?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.

Section 2. Consent
How do you get my consent ?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent ?
If after you opt-in, you change your mind, you may withdraw your consent 

by emailing us at :-
or by contacting us at:
143 / 145 Commercial Road, Paddock Wood, Kent. England. TN12 6DS
Tel : 01892 835098 / 07968 520311

Section 3. Disclosure
We may disclose your personal information if required by law to do so or if you violate our Terms of Service.

Section 4. Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service and Privacy Statement - click here.

Section 5. Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

Third Parties Services Include:

Carmella Media / CreateSend
Royal Mail

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Use.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:
Our store may use Google Analytics to help us learn about who visits our site and what pages are being looked at.

Section 6. Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 7. Cookies

What are cookies ?
Small text or number files that are downloaded to your computer, phone or tablet when you access some websites. They allow a website to recognise a user's device and help your browser navigate through the website by enabling you to log in automatically or by remembering settings you selected during previous visits. 
Cookies on this website:
They help us provide you with a better user experience of this website, to enable better browsing and online shopping.
They are used in the following main ways:
Technical purposes essential for the running of the site, such as keeping track of current shopping sessions and enabling you to proceed to and pay at checkout.
To distinguish you from other users of the site and personalise your shopping experience by remembering choices made by you previously (such as username, language or country).
Collecting statistical information about how visitors use the site, so we can improve how it works and measure the performance of campaigns.
Most web browsers will automatically accept cookies.
Unless you have changed your browser settings to refuse them, cookies will be enabled when you visit this site. By using and browsing this site, you consent to cookies being used in accordance with our Cookie Policy. 

List of cookies that we use: 

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Google analytics:
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

How to manage cookies
You can enable or disable cookies by changing your website browser settings to accept or reject them as required. Depending on which browser you use to access websites, there are slightly different ways to achieve this but bear in mind that if cookies aren't enabled on your computer, it may restrict your ability to use this website fully in terms of adding products to your shopping basket and purchasing at checkout.
First, if you're unsure which browser you use, check via the following methods:
If using a PC: Go to Helpand select the About option
If using a Mac: Click on the Apple menu within the browser and select the About option
Once you've established which browser you're using, follow the below instructions that refer to your setup, to check if you have cookies enabled.
Go to Tools at the top of the browser window. Select Internet options. Click Privacy and ensure that your privacy level is set to medium or below to enable cookies.
Go to Tools and select Options. Click the Privacy icon and click on Cookies. Select allow sites to set cookies.
Google Chrome
Go to Tools and select Options. Click Under the hood and select the Content settings button within the Privacy section. Choose Allow local data to be set.
Safari on a Mac
Click Safari and select Preferences. Click Security and Accept cookies.
Mozilla and Netscape on a Mac
Click on Mozilla or Netscape and select Preferences. Under Privacy & security, click Cookies. Select Enable cookies for the originating website only.
Internet Explorer on a Mac
Click Explorer and select Preferences. Under Receiving files, click Cookies. Select Never ask.
Opera on a Mac
Click Menu and select Settings. Under Preferences, click Advanced. Select Accept cookies.

Section 8. Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 9. Changes to this Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information 
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information

Please contact us at :-

143 / 145 Commercial Road,
Paddock Wood,
Kent. England TN12 6DS
Tel: 01892 835098 / 07968 520311